The RBA is reviewing card payment costs and surcharging rules, seeking stakeholder input to address merchant concerns and ensure a fair and efficient retail payments system.
This review is significant because it aims to potentially reduce merchant costs and reassess the appropriateness of surcharging, especially amidst rising living expenses for consumers.
Future regulatory changes could emerge from this consultation, impacting how businesses process card payments and how consumers are charged, following further stakeholder engagement.

Atlas AI
The Reserve Bank of Australia (RBA) has commenced a comprehensive review of its retail payments regulations. This initiative specifically targets the expenses merchants incur for card transactions and the existing framework governing surcharges. The central bank has issued an Issues Paper to gather perspectives from various stakeholders on the current regulatory landscape and potential policy modifications.
This review aims to inform future reforms designed to uphold an efficient and secure national payments system. The RBA's focus on card payment costs and surcharging comes amid heightened public attention, particularly as households face increasing living expenses. The central bank will evaluate whether current regulatory settings can alleviate merchant costs and if the existing surcharging rules remain suitable for the contemporary economic environment.
Regulatory Scrutiny and Merchant Costs
The RBA's Payments System Board is leading this examination, which seeks to understand the full scope of costs associated with electronic payments. Merchants frequently cite interchange fees, scheme fees, and processing charges as significant operational expenses. The review will assess the transparency and fairness of these charges, and their ultimate impact on consumer prices.
Historically, the RBA has intervened in payment systems to promote competition and efficiency. Previous reforms have included caps on interchange fees for debit and credit cards. This current review builds on that legacy, exploring whether further adjustments are necessary to adapt to evolving payment technologies and business models.
Surcharging Framework Examination
A key component of the review is the appropriateness of the current surcharging framework. Australian regulations generally permit merchants to pass on the cost of accepting card payments to consumers, provided the surcharge does not exceed the actual cost incurred. This policy was introduced to ensure that merchants are not unfairly burdened by payment processing fees.
The RBA will investigate whether this framework is effectively understood and implemented by businesses and consumers. Concerns have sometimes been raised about the clarity of surcharges and whether they accurately reflect the true cost of acceptance. The review will consider if modifications are needed to enhance transparency and prevent excessive surcharging.
Stakeholder Engagement and Future Steps
Interested parties are invited to submit written feedback on the Issues Paper by December 3, 2024. This public consultation phase is critical for the RBA to gather diverse viewpoints from retailers, payment providers, consumer groups, and financial institutions. The insights collected will directly influence the direction of any proposed regulatory changes.
Following this initial consultation, any potential regulatory actions will undergo further public discussion before the RBA's Payments System Board makes final decisions. This multi-stage process underscores the RBA's commitment to a consultative approach in shaping the future of Australia's retail payment system, balancing the interests of merchants, consumers, and payment service providers.

